FAQs

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HOW DO I OBTAIN A PRESCRIPTION?

You can get your eyes tested by any high street optician. The usual price is between £5 and £20 although some of the large chains sometimes offer free eye tests.

DO YOU SELL TINTS AND LENS COATINGS? 
Yes, Anti-reflection coating (ideal for driving and computer work), permanent tint (light or dark or in between) this helps with sun glare. Scratch-resistant coating (comes free on all our lenses). UV400 (on sunglasses or glasses of your choice to protect from harmful UV rays) Smart blue for computer, phone and tablet use. Smart Drive Gold a fantastic choice for driving and cosmetic look.

WHY ARE YOUR PRICES SO LOW? 
This is because we manufacture all of our own lenses in our own lab. The savings are passed onto the customer.

DO YOU OFFER A REFUND IF I AM NOT HAPPY WITH MY GLASSES?
Yes of course. We offer a no quibbles full refund on all products you may be dissatisfied with,

I MADE A MISTAKE WHEN ORDERING. WHAT SHOULD I DO?
Just contact us soon as possible by email and we can try to resolve it as we process orders very quickly the sooner you contact us the better.

WHAT IF MY GLASSES NEED ADJUSTING?
Because you send us your own frames they should not need adjusting but if you send us a new frame or they need a slight adjustment Most optical stores will do an adjustment for free, We will always set your glasses up to British standards so 98% of the time they should sit perfectly.

WHAT ARE YOUR LENSES MADE OF?
Our lenses are made of the standard optical plastic. Polycarbonate or Trivex, It is very rare nowadays that people have glass lenses. The new plastic, polycarbonate, and Trivex lenses are much lighter and safer.

WHAT PAYMENT METHODS ARE AVAILABLE? 
Online payment by credit or debit card is via PayPal.

HOW LONG WILL IT TAKE?
Your new Lenses usually take between 1 to 12 days depending on your prescription

WHAT IS THE SHIPPING COST TO POST MY FRAMES TO YOU?
ABSOLUTELY FREE. We will send you a pre paid tracked label to send your glasses to us.

DO I NEED TO SEND A COPY OF MY PRESCRIPTION?
YES, You can upload a copy of your prescription, or you can send a copy when you send your glasses, whatever you feel comfortable with.

DO YOU SELL PRESCRIPTION GLASSES TO CHILDREN?
No sorry, we cannot provide glasses to persons under the age of 16 – sorry it’s the law.

CAN I USE MY CONTACT LENS PRESCRIPTION?
No a contact lens prescription is different.

DO YOU ACCEPT NHS VOUCHERS?
No sorry, NHS vouchers are not accepted.

DO YOU SELL BI-FOCALS? 
Yes we do, please check our range

DO YOU SELL VARI-FOCALS?
Yes we do, please check our range

DO I NEED TO ORDER THIN LENSES? 
This depends on your prescription we would advise that for a prescription over a +3.00 or -3.00 sph or a cyl of over +3.00 or -3.00 that you would be better off with a thinner lens but this is up to you as this increases the price. But if you have a prescription that is very strong i.e. over + or -5.00 sph sometimes thin lenses are necessary for the lens to fit into the frame and this will reduce the weight of the glasses and improve the cosmetic

WHAT HAPPENS AFTER I CHECKOUT?
After you’ve selected your lens package and finished your purchase.
If you select (please email my label). You will receive this email within the hour after check out. In this email you will find your free tracked label ready for you to print and ship your glasses to us straight away. This saves around 3 days. If you don’t select this option we will send you a pack out the day of purchase (if purchase is before 4:00 pm excluding weekends and bank holidays).

CAN I HAVE PLAIN NONE PRESCRIPTION LENSES?
Yes of course you can. Just simply select distance lenses in step two. Select any other options you require. Then add a note at checkout stating “none prescription”

I WANT LENSES THAT ARE NOT LISTED ON YOUR SITE.
No problem. Please email us asking what you would like Or give us a call and I’m sure we’ll be able to Facilitate You.

WHAT IF MY GLASSES GET LOST IN THE POST?
We use a fully tracked service with the Royal Mail the possibility of them getting lost is very unlikely, but if for some reason they did, we will work with you to rectify this situation, by means of a Refund, or a new product, you will never be out of pocket.

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